Refund policy
At ZOUMISHOP, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.
30-Day Guarantee
You have 30 days from the date of delivery to request a return or refund.
Eligibility for Returns
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
- Proof of purchase (order confirmation or receipt) is required
Free Returns
We offer free returns on all eligible orders. Once your return request is approved, we will provide instructions on how to return your item.
Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund
- If approved, your refund will be processed within 5 business days
- Refunds will be issued to your original payment method
Non-Returnable Items
Certain items may not be eligible for return, such as:
- Gift cards
- Final sale items (if applicable)
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. We will resolve the issue at no cost to you.
Exchanges
We replace items only if they are defective or damaged. If you need an exchange, contact us with your order details.
Shipping Information
Processing Time: 1–3 business days
Shipping Time: 5–9 business days
Free Shipping Available To:
- United Kingdom (UK)
- United States (USA)
- Canada
- Australia
- New Zealand
- Europe (including Germany, France, and other EU countries)
Contact Us
If you have any questions about our Refund Policy, please contact us:
Email: contact@zoumishop.com
Phone: +1 917-764-8650
We are committed to providing a smooth and transparent shopping experience for all our customers.